Privacy Policy
Effective Date: 09/26/2025
Three Brothers Apartment & Hotel (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share and protect your personal information when you stay with us, use our services, or visit our website. It also explains your rights under Nepal’s laws.
1. Legal Basis
We comply with the Privacy Act, 2075 (2018) (Individual Privacy Act) of Nepal, the Constitution of Nepal, and any other applicable laws and regulations that protect individuals’ privacy and personal data. ADB Law and Policy Reform+2Pioneer Law+2
2. What We Collect
We may collect the following types of personal data:
Identification information: name, date of birth or age, gender.
Contact information: address, email address, telephone or mobile number.
Travel/reservation information: check-in and check-out dates, number of guests, room or studio apartment type.
Payment information: billing address, payment method, transactional details.
Government IDs if required: e.g. passport, citizenship certificate, driving license or national ID for registration.
Other information: special requests, preferences (e.g. type of bed, accessibility), any information you optionally provide (e.g. for service improvements or feedback).
Website/online data: when you use our website, we may collect your IP address, browser type, pages visited, cookies, etc.
3. Purpose of Collection & Use
We use the personal data for the following purposes:
To make and manage your reservation, verify identity, and process payment.
To provide you with room or studio apartment accommodation and services such as morning breakfast.
To communicate with you (e.g. confirmations, requests, changes, feedback).
To comply with legal obligations (e.g. guest registration requirements under Nepal law).
For our internal record-keeping, quality control and service improvement.
To ensure security (physical security in property, legal compliance).
To send you relevant promotional offers, if you opt-in.
4. Consent & Lawful Use
We will collect, process, store or share your personal data only with your explicit consent, unless there is a legal obligation, or unless otherwise permitted by law. Pioneer Law+1
You have the right to withdraw your consent at any time, though withdrawal may affect our ability to provide certain services.
5. Sharing and Disclosure
We will not share your personal information with third parties except:
Service providers: those who help us operate (e.g. payment processors, reservation systems, housekeeping, cleaning, security). They must agree to keep data confidential.
Legal or regulatory authorities: where required by law (for example, to comply with government or law enforcement requests).
Third parties with your consent: e.g. for special services if you ask.
We do not sell or lease personal data to unrelated third parties for marketing without your consent.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes listed above, or as required by law (for example for guest registration or tax/accounting purposes).
Once the data is no longer needed, we will securely delete or anonymize it.
7. Data Security
We employ appropriate technical, physical, and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration or destruction.
Access to your personal data is restricted to staff or contractors who need it to perform their duties.
Although we take all reasonable steps, no method of electronic transmission or storage is absolutely secure.
8. Your Rights
Under Nepal’s laws (including the Individual Privacy Act):
You have the right to access your personal data held by us.
You may correct or update any inaccurate or incomplete data.
You have the right to erase or delete your personal data where lawful and when it is no longer necessary.
You can withdraw consent at any time, without affecting the lawfulness of processing done before withdrawal.
You can object to certain processing, especially for direct marketing.
To exercise these rights, please contact us (see below).
9. Cookies and Website Data
Our website may use cookies, tracking pixels or similar technology to collect online data (e.g. for reservation processing, user experience, analytics).
You can control cookies through your browser settings. Disabling certain cookies may affect how our website functions.
10. Minors
We do not knowingly collect data from minors under [insert age, e.g. 18] without consent from parent or legal guardian. If we discover that we have collected personal information of a minor without parental consent, we will delete that data.
11. Changes to this Policy
We may update this Privacy Policy from time to time, e.g. when laws change or our services change.
We will post the updated version on our website with a new “Effective Date.”
Where required, we will notify you of material changes.
12. Contact Information
If you have any questions, concerns or requests regarding your personal data or this Privacy Policy, please contact:
Hotel Name: Three Brothers Apartment & Hotel
Address: Lazimpat, Kathmandu
Email: 3brothersapartment@gmail.com
Phone: +977-01-4002084 , +977-9869025090